Privacy policy

PRIVACY POLICY

Last updated: August 28, 2026

This Privacy Policy describes how The Daily Stitch, operated by Tohana Global LLC ("The Daily Stitch," "we," "us," or "our"), collects, uses, and discloses personal information when you visit our online store, purchase or download our digital crochet patterns, contact us, or otherwise use our website and related services (collectively, the "Services").

The Daily Stitch primarily sells digital crochet patterns, PDF instructions, tutorials, and related downloadable content.

By using our Services, you acknowledge the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our store and may include:

  • Contact information, such as your name, email address, billing address, and telephone number when provided;

  • Order information, including the digital crochet patterns or other digital products purchased, order number, purchase date, discounts, payment status, refunds, and download or delivery information;

  • Payment information, which is generally collected and processed securely by Shopify and applicable payment providers rather than stored directly by us;

  • Customer support information, including emails, questions about crochet patterns, download issues, refund requests, reviews, and other communications you send to us;

  • Device and website usage information, such as IP address, browser type, device information, pages viewed, referring websites, interactions with our store, and approximate location;

  • Marketing information, such as your marketing preferences and interactions with promotional emails or advertisements; and

  • Cookie and similar technology information, including information collected through cookies, pixels, tags, analytics tools, and similar technologies.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information in several ways:

  • Directly from you, when you purchase a crochet pattern, enter your information during checkout, contact customer support, subscribe to marketing communications, submit a review, or otherwise provide information to us;

  • Automatically, when you browse or interact with our website through cookies and similar technologies; and

  • From service providers and business partners, such as Shopify, payment processors, digital-download providers, analytics services, advertising platforms, email providers, fraud-prevention services, and other companies that help us operate our store.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process orders and payments;

  • Deliver purchased crochet patterns, PDF files, and other digital downloads;

  • Send order confirmations and download information;

  • Provide customer support for pattern, order, payment, or download issues;

  • Resend, replace, or correct digital files when necessary;

  • Process eligible refunds;

  • Communicate with you about your purchases, our Services, security issues, or changes to our policies;

  • Operate, maintain, troubleshoot, and improve our online store;

  • Understand how customers interact with our website and products;

  • Analyze store performance and improve our products and customer experience;

  • Send marketing communications where permitted by law;

  • Measure and improve advertising campaigns;

  • Detect, investigate, and prevent fraud, unauthorized transactions, abuse, security incidents, or other unlawful activities;

  • Comply with applicable legal, accounting, tax, and regulatory obligations; and

  • Protect our business, customers, and legal rights.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our online store, including to:

  • Shopify, which provides the ecommerce platform used to operate our store;

  • Payment processors and financial institutions, which process payments, transactions, chargebacks, and refunds;

  • Digital delivery providers, which may help deliver purchased PDF crochet patterns and other downloadable files;

  • Service providers, including companies that provide website functionality, hosting, analytics, email services, customer support, reviews, fraud prevention, security, and other business services;

  • Advertising and marketing partners, where applicable and subject to applicable privacy and consent requirements;

  • Professional advisers, regulators, courts, law enforcement, or government authorities, where reasonably necessary or legally required; and

  • Business transaction participants or successors, in connection with a merger, acquisition, financing, restructuring, sale, or transfer of some or all of our business or assets.

We do not disclose personal information to third parties for purposes unrelated to operating our business except as described in this Privacy Policy, at your direction, or where permitted or required by law.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep our online store functioning properly;

  • Remember preferences;

  • Understand how visitors use our website;

  • Improve website performance and customer experience;

  • Detect and prevent fraud;

  • Measure advertising performance; and

  • Provide or measure personalized advertising where permitted.

Depending on your location, you may have the right to control certain cookies or opt out of certain uses of your personal information for targeted advertising.

Where available or legally required, you may manage your preferences through our cookie consent tools, privacy settings, recognized opt-out preference signals, or by contacting us.

Disabling certain cookies may affect the functionality of some parts of our website.

EMAIL MARKETING

If you choose to receive promotional emails from The Daily Stitch, we may send you information about new crochet patterns, pattern collections, promotions, discounts, or other store updates.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may still send transactional or non-promotional communications relating to your purchases, digital downloads, customer service requests, security, or legal matters.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, we may retain order and transaction information as necessary to:

  • Maintain business, accounting, and tax records;

  • Provide customer support;

  • Verify previous purchases and digital-download access;

  • Process refunds or disputes;

  • Prevent fraud;

  • Enforce our agreements; and

  • Comply with applicable legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

INTERNATIONAL DATA TRANSFERS

The Daily Stitch is operated by Tohana Global LLC in the United States, and some of our service providers may process personal information in the United States or other countries.

As a result, your personal information may be transferred to or processed in countries outside the country where you live.

Where required by applicable law, appropriate safeguards or legally recognized transfer mechanisms may be used for international transfers of personal information.

CHILDREN'S PRIVACY

Our Services and digital crochet products are not specifically directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support.thedailystitch@gmail.com so that we can review the situation and take appropriate action.

Where applicable law establishes a higher minimum age requirement, we will follow that requirement.

YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate personal information;

  • Request deletion of certain personal information;

  • Request a copy or portability of certain personal information;

  • Restrict or object to certain processing;

  • Withdraw consent where processing is based on your consent;

  • Opt out of certain targeted advertising or the sale or sharing of personal information where applicable;

  • Appeal certain decisions concerning a privacy request where applicable; and

  • Submit a complaint to an applicable privacy, data protection, or consumer protection authority.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise an applicable privacy right, please contact us at support.thedailystitch@gmail.com and describe your request.

We may request additional information to reasonably verify your identity before processing certain requests. Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, applications, or services.

We are not responsible for the privacy, security, or content practices of third parties. When you leave our website or interact with a third-party service, we encourage you to review that third party's privacy policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, service providers, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice regarding material changes.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us:

The Daily Stitch
Operated by Tohana Global LLC

Email: support.thedailystitch@gmail.com

Mailing Address:
1001 S MAIN ST, STE 600
KALISPELL, MT 59901
United States