Shipping policy
DIGITAL DELIVERY POLICY
Last updated: August 28, 2026
The Daily Stitch, operated by Tohana Global LLC, sells digital crochet patterns, PDF instructions, tutorials, and related downloadable content.
Unless a product listing specifically states otherwise, all products available through our store are digital products only.
NO PHYSICAL SHIPPING
No physical product will be shipped to you.
When you purchase from The Daily Stitch, you are purchasing a digital crochet pattern or other downloadable content, not the finished crochet item shown in the product photographs.
Product photographs are generally examples of projects that can be created using the purchased pattern.
Your purchase does not include:
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A finished crochet item;
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Yarn;
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Crochet hooks;
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Stuffing;
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Safety eyes, buttons, or other accessories;
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Crochet tools or materials; or
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Printed instructions delivered by mail.
Because our products are delivered digitally, there are no physical shipping or delivery fees for digital products.
DIGITAL DELIVERY
After your payment has been successfully processed, your purchased crochet patterns or other digital files will normally be made available electronically.
Depending on the checkout and digital-delivery system being used, your files may be delivered:
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Through a download link displayed after checkout;
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By email to the email address provided during checkout; or
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Through the customer account or digital-delivery service associated with your order.
No physical package or tracking number will be provided for digital-only orders.
DELIVERY TIME
Most digital orders are available immediately or within a few minutes after successful payment.
In some cases, automated processing may take longer because of payment verification, email delivery delays, or temporary technical issues.
Please allow up to 15 minutes after your payment has been successfully confirmed before contacting us regarding a missing download.
IF YOU DO NOT RECEIVE YOUR DOWNLOAD
If your crochet pattern or digital files have not arrived within 15 minutes, please:
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Check your spam, junk, promotions, and updates folders;
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Confirm that your payment was successfully completed;
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Search your email inbox for "The Daily Stitch" or your Shopify order information;
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Confirm that the email address entered during checkout is correct; and
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Check your customer account or order-confirmation page if those options are available.
If you still cannot access your files, please contact us at:
support.thedailystitch@gmail.com
Please include your:
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Full name;
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Order number; and
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Email address used during checkout.
Providing this information will help us locate your purchase and resolve the issue more quickly.
After verifying a valid paid order, we will make reasonable efforts to resend the download, provide the correct file, or restore access to your purchased crochet pattern.
Customer-support inquiries are normally answered within 1–2 business days, although we may respond sooner.
INCORRECT OR MISSING FILES
If your download contains the wrong crochet pattern, a missing file, an unreadable or corrupted PDF, or another material delivery problem, please contact us at support.thedailystitch@gmail.com.
Please include your order number and, where helpful, a screenshot showing the issue.
We will normally attempt to correct, replace, or resend the affected digital file.
Issues relating to refunds are handled according to our Return & Refund Policy.
CUSTOMER DOWNLOAD REQUIREMENTS
To access our digital crochet patterns, you are responsible for having:
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A reliable internet connection;
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A device capable of downloading and storing digital files;
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Software or an application capable of opening PDF files; and
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Sufficient storage space on your device.
Our crochet patterns are generally provided in PDF format, unless otherwise stated in the applicable product listing.
Some mobile phones and tablets may display a PDF as a preview instead of automatically saving it to the device.
If this happens, you may need to use your device's Download, Save, Files, or Share function, open the file using a PDF-reading application, or access the download from a desktop or laptop computer.
INCORRECT EMAIL ADDRESS
Customers are responsible for providing a complete and accurate email address during checkout.
If you believe you entered an incorrect email address, please contact:
support.thedailystitch@gmail.com
Include your name, order number, correct email address, and any available proof of purchase.
After verifying the order, we will make reasonable efforts to help restore access or correct the delivery information where possible.
DIGITAL DELIVERY DELAYS
Although most digital products are delivered shortly after purchase, access may occasionally be delayed by circumstances including:
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Payment verification or payment-processing delays;
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Incorrect customer information;
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Email filtering or delivery problems;
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Internet or network interruptions;
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Shopify or third-party digital-delivery service interruptions;
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Website maintenance or technical issues; or
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Other circumstances beyond our reasonable control.
We cannot guarantee uninterrupted availability of every third-party service. However, if you have completed a valid purchase, we will make reasonable efforts to help you obtain access to the digital files included with your order.
IMPORTANT DIGITAL PRODUCT NOTICE
Before purchasing, please carefully review the applicable product listing.
Unless expressly stated otherwise:
YOU ARE PURCHASING A DIGITAL CROCHET PATTERN — NOT A FINISHED PHYSICAL CROCHET PRODUCT.
Nothing will be physically mailed or shipped to you.
The appearance of your completed crochet project may vary depending on yarn, hook size, crochet tension, materials, substitutions, technique, and skill level.
CONTACT US
If you have questions or problems accessing your digital purchase, please contact us:
The Daily Stitch
Operated by Tohana Global LLC
Email: support.thedailystitch@gmail.com
Mailing Address:
1001 S MAIN ST, STE 600
KALISPELL, MT 59901
United States