Refund policy

RETURN & REFUND POLICY

Last updated: August 28, 2026

Thank you for shopping at The Daily Stitch, operated by Tohana Global LLC.

DIGITAL CROCHET PATTERNS

The Daily Stitch sells digital crochet patterns and related digital instructions. Our products may include PDF crochet patterns, step-by-step written instructions, reference images, charts, diagrams, and other downloadable crochet resources.

Please note: All products are digital downloads. No physical crochet item, finished product, yarn, hook, or other materials will be shipped to you.

Because our crochet patterns are digital products that become available for download or access after purchase, all sales are generally considered final once the digital files or download link have been provided.

We generally do not accept returns, exchanges, cancellations, or refunds for:

  • Change-of-mind purchases;

  • Accidental purchases after the pattern has been made available for download;

  • Purchasing a crochet pattern believing it is a finished physical crochet item;

  • Failure to read the product description before purchasing;

  • Differences in crochet terminology, skill level, language, hook size, yarn type, or materials required;

  • Difficulty completing a pattern due to the customer's crochet experience or skill level;

  • Device, software, printer, internet, or PDF-reader compatibility issues outside our control;

  • Differences in the appearance, size, shape, or texture of the finished crochet project caused by yarn choice, hook size, crochet tension, substitutions, personal technique, or modifications to the pattern.

PROBLEMS WITH YOUR CROCHET PATTERN

We want you to be able to access and use the crochet pattern you purchased. Please contact us if:

  • You did not receive your download email or cannot access your pattern;

  • Your PDF file is missing, corrupted, or cannot be opened;

  • You received the wrong crochet pattern;

  • The downloaded file is materially different from the pattern described on the product page;

  • Important pages or instructions are missing from the PDF;

  • You were charged more than once for the same order; or

  • The digital pattern contains a material error that prevents it from being reasonably used as intended.

Please email support.thedailystitch@gmail.com with your name, order number, email address used at checkout, and a brief description of the issue. Screenshots are helpful when applicable.

We recommend contacting us within 30 days of purchase so we can investigate and resolve the issue promptly.

Whenever possible, our first step will be to help troubleshoot the issue, resend the download, replace the file, provide the correct pattern, or supply a corrected version.

If we confirm that there is a material problem with the purchased digital product and we are unable to resolve it within a reasonable period of time, we may provide a full or partial refund, as appropriate.

APPROVED REFUNDS

If a refund is approved, it will be issued to the original payment method used for the purchase.

After a refund has been processed, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This typically takes approximately 5–10 business days, depending on your payment provider.

IMPORTANT NOTICE

Purchasing a crochet pattern does not guarantee that every customer's finished project will look exactly like the example shown in our product photos.

Final results may vary depending on factors such as yarn brand, yarn weight, hook size, crochet tension, individual technique, substitutions, modifications, and skill level.

Please review the product description, included files, skill level, materials, sizing information, and other product details carefully before completing your purchase.

STATUTORY CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded or limited under applicable law.

If the laws applicable to your purchase provide you with additional mandatory cancellation, refund, or consumer protection rights, those rights will apply regardless of this policy.

CONTACT US

If you have questions about your crochet pattern, download, order, or this Return & Refund Policy, please contact us:

The Daily Stitch
Operated by Tohana Global LLC

Email: support.thedailystitch@gmail.com
Mailing Address:
1001 S MAIN ST, STE 600
KALISPELL, MT 59901
United States